The go to small business where you can shop for all occasions, or maybe just treat yourself… you deserve it! TERMS AND CONDITIONS PLEASE READ CAREFULLY BEFORE PLACING AN ORDER
Kayleigh Jayne & Co Kayleigh Dixon (Sole Trader)
36 Morgan Road
Moston
Cheshire
CW11 3EQ
A full copy of the terms and conditions are below and another copy will be sent with the order invoice upon an order being made. Please ensure that you read them fully before payment is made. Upon completion of payment, it will be accepted that the terms and conditions have been read in full and fully understood and accepted by the customer. Any queries should be addressed to [email protected] and will be answered via email. Payment
I accept payment via secure Card Payment ,Pay pal or via clear pay on my website. Full payment is required before any personalised and non personalised items are started. P&P Prices and Information
Postage prices are shown at checkout . Items are sent via Royal Mail special delivery or courier which is traceable. From time to time Royal Mail and courier services change their postage prices so changes in my prices may also change to reflect this. Product Information
I aim to complete all bespoke orders within two weeks of full payment being made. There are times when this may be longer, however you will be kept informed of any increase in production time. The Crystals used in my Stardust Collection range are genuine Crystals from Swarovski® that are bought direct from an official Swarovski Crystal distributor, I mainly use clear crystals but there are a wide range of colours available.
Refunds and Returns
I do not accept returns or give refunds on any personalised item's, or where the product has been made to your specifications/personalisation (this includes any digital items such as edits digital art or any graphic design products, also Swarovski items and printed canvases) according to the Distance Selling Regulations (Consumer Contracts Regulations). I have no legal obligation to issue a refund. If the product becomes damaged while in transit to you (the customer), I will give a full refund or replacement as soon as I have claimed a refund successfully from the postage provider, insurance. Photographic evidence of damage will be needed of both the packaging and the product and the item will need to be sent back to me. For non-personalised/non-bespoke items, you have the right to cancel your order within 14 days of receipt of the item. You must contact Kayleigh Jayne & Co in writing in order to do this a cancellation form can be provided via email upon request. Items must be returned to the above address and return P&P costs and any damage caused while in transit back to Kayleigh jayne & Co are the responsibility of the customer. The order refund will be processed upon receipt of the undamaged item. Please remember for any undamaged items that you wish to return/cancel that if you paid a 50% deposit it is non refundable therefore when issuing a refund I shall only refund the remaining 50%.
