Karoo Rustic

Karoo Rustic was born in March of 2020 and since then we have become a trusted and respected online retail shop of locally produced quality products at the most affordable pricing possible. OUR STORY

Karoo Rustic was born in March of 2020 and since then we have become a trusted and respected online retail shop of locally produced quality products at the most affordable pricing possible. We keep evolving and we keep striving in providing you with top quality products at the most affordable pricing so that everyone can have that necessity, that little spoil at a price that will not make you feel guilty. Our tremendous growth would not have been possible without our highly valued customers and their loyal support and input. We salute you and promise to keep on delivering the best service and top quality products for you. MISSION:

We strive to provide our customers with top quality South African made products at the most affordable pricing available. VISION:

To become the preferred online retailer where customers can find anything locally made at the most affordable pricing. CUSTOMER RETURNS POLICY

1. INTRODUCTION:

1. 1.1. Karoo Rustic is committed to fair trading practices as well as the principles envisaged in the Consumer Protection Act, Act 68 of 2008 (‘CPA’) in all dealings with our consumers.

2. 1.2. Karoo Rustic acknowledges that consumers have certain specified rights in terms of the CPA as well as in terms of the common law in their dealings with Karoo Rustic, including the rights of consumers to return goods to Karoo Rustic in certain specific instances.

3. 1.3. This policy sets out the circumstances in which you can return goods to Karoo Rustic – explanation:
1. The reasons for which you can return goods;
ii. The period within which you need to return the goods, and
iii. What your and our duties and rights are when you wish to return goods.

2. SEVEN DAY RETURNS POLICY:

1. 2.1. Although the law does not give you an automatic right to return goods for any reason, Karoo Rustic will accommodate you within 7 (seven) days from delivery, the customer is responsible to return the goods at their cost, if you want to return the goods, provided that you meet the requirements of this policy, but specifically excluding the goods listed in clause 2.2.3 below.
2. Rules applying to the 7 (seven) day Returns Policy:
1. 2.1. You can only return the goods withi