10/12/2025
My Response: To Whom It May Concern
Thank you for your message. Below is our updated policy regarding warranty/guarantee and retrieval of defective products:
1️⃣ Warranty on Cooker frame Body (Our Fabrication Work):
We offer a 30-day warranty on the body/frame of the product, which covers issues related to welding, structure, alignment, and any fabrication defects.
Within this period, we will repair or replace the body issues at no cost.
2️⃣ Burners / Engine Components (Imported Parts):
Please note that the burners/engine components are imported from China, and the manufacturers do not provide warranty, guarantee, or return options.
Because of this, we are unable to offer warranty or free replacement on the burners once sold.
However, if a burner develops a fault, we can assist in diagnosing the problem and offer paid replacement or repair where possible.
3️⃣ Retrieval / Return Procedure:
Only products with fabrication-related issues can be returned within the 30-day warranty period.
Returned items must be in good physical condition, without signs of misuse or forced damage.
For burner-related faults, retrieval is not covered, but customers may bring the product for inspection, and we will guide on paid repair or replacement options.
We remain committed to providing quality products and excellent support.
CGC Technology NG
Quality You Can Trust.
Built by Abdulhakeem Adebiyi, Your Reliable Fabrication Expert.