20/08/2026
🌸 HERITAGE CUSTOMERS — PLEASE READ + SHARE 🌸
This is our official order, HQ & shipping update and I'll be pinning this post to the top of our page.
If you know someone waiting on a Heritage order, please tag them below or share this with them. ❤️
I need to say this because, between being a mum, running my own home and life, the farm, sorting tubers, auditing orders and trying to answer every single message and email, I physically cannot do everything at once anymore.
I'm not saying that to be rude or dismiss anyone's concerns. Quite the opposite.
We've employed part-time admin help, and if we need more help, I'll get more help. 😂 But right now I need to put my time into actually getting your orders checked, packed and out the door rather than spending hours individually answering the same questions.
🌱 WHAT'S HAPPENING RIGHT NOW?
We are manually loading and auditing every Heritage order into HQ.
Over the next few days you will receive an invitation, OR you can head to heritagedahlias.nz, create your account, and we will load your order into it.
Please don't panic if everything isn't showing yet.
Once our full audit is finished, I will make an announcement telling everyone it's time to check their HQ account.
That's when I want you to check your orders and make sure everything is correct.
Then...
📦 SHIPPING BEGINS!
We're aiming to begin shipping next week, fingers crossed.
🌸 AND WHAT'S MUM DOING?
While I'm drowning happily in admin land, Mum is tirelessly dividing, naming, checking, sorting and loving your tubers.
We've even had some absolutely epic people coming in every week to help Mum handle and prepare your beautiful tubers.
There is a LOT happening behind the scenes.
These aren't tubers being pulled from a warehouse shelf.
They're being divided, identified, checked, handled and packed by actual people who genuinely care about what lands in your garden.
🌿 ONE IMPORTANT CLARIFICATION
Some of you may have already received tubers directly from Mum.
Mum's hobby patch, her private garden and the heart that Heritage grew from are still hers.
If you have purchased directly from Mum AND purchased through Heritage, those are separate orders.
So please don't worry if something from Mum has arrived while you're still waiting for your Heritage box.
And trust me when I say...
HERITAGE BOXES THIS YEAR ARE GOING TO BE EPIC. 👀🌸
Last year I was still sorting missed and lost orders in November.
I hated that.
I've busted my butt ever since rebuilding our systems, HQ and processes because I refuse to have Heritage operate like that again.
That's why I'm being painstakingly careful now.
It's still winter.
Your order hasn't been forgotten.
Your tubers are being cared for.
We're still here.
And we're getting it done.
Please remember that Heritage isn't a giant bulb company with a warehouse, call centre and 30 staff.
We're a family operation with a slightly ridiculous number of dahlias, a hardworking Mum, some wonderful helpers, and me trying to build something that gets beautiful dahlias into gardens all over New Zealand. 😂🌸
So what I need from everyone right now is something pretty simple:
A little trust and a little faith.
Trust me.
Trust Mum.
Trust that we're doing this carefully for a reason.
And most importantly...
Trust why we do this. ❤️
Now get some rest, team.
Give me this weekend to absolutely SMASH out HQ, admin, tuber sorting and packing.
If I still can't answer everybody after that, I promise I'll hire more people ASAP. 😂
Thank you to everyone who continues to show us patience, kindness and support.
We've got you. 🌸
Kayla, Mum & the Heritage team
HERITAGE DAHLIAS NZ