02/28/2024
Dear VIP Customer,
We have just broken the news to our Makers and wanted you, as a VIP Customer, to be the next to know that Close To My Heart will be closing its doors on June 30, 2024. We are sorry to be saying goodbye to the amazing, supportive, creative community that has grown up around this incredible company, and we express our deep appreciation to you for being a VIP Customer with us.
You may be wondering what this closure means for your VIP Credits and your VIP Customer membership. We will be updating the VIP Customer FAQ on the VIP page of our website, but here are a few quick answers to some of these questions.
How long do I have to use up my earned VIP Credits?
Your VIP Credits will remain valid through 11:59 pm MDT on May 31, 2024.
How long will I still be able to earn VIP Credits on my purchases?
You will continue earning VIP Credits equal to 15% of your product purchases through 11:59 pm MDT April 30, 2024.
Will I be getting a refund of my VIP Customer Membership Fee?
Since the company will not be able to provide you with your VIP Customer perks for the full year, we will be issuing partial refunds of your VIP Customer Membership fee, based on how much time is remaining until your next renewal. By March 15, we will send a follow-up email detailing your refund amount and asking you to choose how you would like to receive your refund: either as a refund to your original payment method or as VIP Credit.
Will I be charged a renewal fee if my VIP Customer Membership Renewal is coming up in the next few months?
No, VIP Customers who are up for renewal in March, April, or May will not be charged the renewal fee, but they will retain their VIP Customer benefits through 11:59 pm MDT on May 31, 2024.
As an added reward for your participation in our VIP Customer program, we will be expanding product eligibility for your VIP Credits, making it possible for you to use your VIP Credits on even more items! Beginning March 1, you will be able to use your VIP Credits to purchase previously excluded items, such as discounted items and promotional items. However, the Die-cutting and Embossing Machine will still not be available for purchase with VIP Credits.
We once again express our appreciation to you for being part of our Close To My Heart community, and we encourage you to continue shopping with your Maker as normal through the end of April, so you can continue enjoying all the benefits of being a VIP Customer.
Sincerely, Close To My Heart