09/01/2026
This is honestly something I never wanted to have to post.
Running a small business means trusting people.
When someone places an order, I purchase the materials, spend the time creating it, and often turn down other work to make sure their order is completed on time. I do all of that believing that when the order is finished, the customer will pay for it.
Unfortunately, that doesn't always happen.
And I don't think people truly understand what happens to a small business when they simply don't pay for something they ordered.
That shirt, banner, sign, custom item, or order sitting here waiting to be picked up isn't just something I can always put back on a shelf and sell to someone else. In many cases, it was made specifically for one person or business.
The materials have been paid for. The time has been spent. The work has been done.
And when the invoice goes unpaid, I am the one left absorbing that loss.
For a large company, one unpaid order may not mean much. But for a small business, those unpaid orders add up. They take money away from supplies, bills, payroll, and the ability to continue doing what I do.
So, moving forward, all special orders will require a 50% deposit before work begins. The remaining balance will be due at the time of pickup or delivery. No exceptions.
Please know this policy wasn't created because I want to make things difficult for anyone. It was created because I have worked too hard to build this business to continue taking the financial loss when someone chooses not to pay for an order they asked me to create.
I appreciate and value every customer who supports me, pays their invoices, and allows me to continue doing what I love. ❤️
And honestly, I hate that this even has to be said.
