Pella Windows and Doors

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Pella Windows and Doors Pella Windows & Doors of Jerome serves customers across Jerome County and surrounding areas, i...

Pella Windows & Doors of Jerome serves customers across Jerome County and surrounding areas, including Mountain Home, Twin Falls and Wendell. Our team provides exemplary service, helping customers fulfill their window and door replacement needs with stylish designs and quality innovations that look great and perform even better. From traditional to contemporary styles, our experts are here to help you make the best choice for your home and budget.

The recipe: one farmhouse, a few pumpkins and a whole lot of autumn charm. We love seeing how Lovehurtts decorates her l...
10/16/2026

The recipe: one farmhouse, a few pumpkins and a whole lot of autumn charm.

We love seeing how Lovehurtts decorates her light filled entryway.

5 signs a home is designed well:📌 Its got a point of view.📌 Outside feels like part of the home.📌 Light is part of the p...
10/08/2026

5 signs a home is designed well:

📌 Its got a point of view.
📌 Outside feels like part of the home.
📌 Light is part of the plan from day 1.
📌 Every detail was chosen, not added.
📌 Its about how it feels, not how big it is.

Project: Civitas by archimania
Photo: OTTO Archive © Alan Karchmer/OTTO

Enjoy the best of the outdoors, without leaving the cozy side of the glass  🍂
10/06/2026

Enjoy the best of the outdoors, without leaving the cozy side of the glass 🍂

10/02/2026

Who's decorated for Halloween already? 🙋‍♂️

10/01/2026

The perfect fall porch doesn’t exi....

09/30/2026

More glass. More light. More wow.

Window walls are one of our favorite design features. These floor-to-ceiling designs make a room feel bigger and connect it to the outdoors.

09/28/2026

It's the little moments that make a house feel like home 💛

09/25/2026

Tackling any home projects this weekend?

09/23/2026

Sometimes all it takes is a little fresh air and the sounds outside to make your home feel more connected to the season. 🍂

02/22/2022

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

SUMMARY:In your role as a Pella Service Technician you will be responsible for diagnosing, troubleshooting, adjusting, inspecting, repairing, and replacing parts on all Pella products while at customer locations. You’ll conducts proactive quality control reviews of service tickets, inspections of replacement parts, and assist with technical support for inside staff. You must have a customer service, quality, and safety-focused approach to servicing all Pella products…it’s the Pella Way!

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

Through problem solving and diagnosis, you’ll perform and complete service jobs on Pella products in the field.
You’ll replace glass in windows or doors and install items such as window shades, blinds, muntins, screens, etc.
You’ll be an advocate for your customers by providing them with helpful information on the care, operation and maintenance of their Pella products.
Generate and update all service-related paperwork following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
Conducts any necessary follow up service work or communication to achieve resolution and a “Very Satisfied” Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times.
Performs job site walk-throughs and completes necessary paperwork, identifies items that need attention or correction prior to project finalization.
Collects customer payment as required.
Identifies and orders parts over the phone or via email through the CSR.
Loads Service van with all necessary parts and equipment on a daily basis and maintains assigned service vehicle.
Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for customers to do business with the company and promoting market share growth.
May be asked to assist in the training of new Field Service Technicians or team members in other departments.
Performs any other necessary task assigned in support of company goals or assistance with customer issues.
Completes service work orders and communicates any ongoing customer or product related issues with CSR’s.
Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
Must have a valid driver’s license and be in compliance with company Fleet Safety Policy
Promotes and facilitates continuous improvement activities in the department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid driver’s license and be in compliance with the company Fleet Safety Policy.

Education and/or Experience
Must have High School Diploma, or GED, and dependable work history. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.).

Computer Skills

Familiarity with computers preferred. Expected to develop proficiency in Pella proprietary software (i.e. PQM, OSC, OMS, etc.) and/or company email systems (Outlook).

Communication Skills:

Excellent verbal and written English language skills are required as well as good customer service skills (in person and via the phone). Must be able to present information, gather information, and respond to questions from customers, managers, co-workers and the general public.

02/15/2022

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

SUMMARY: Receives, stores, and distributes material, supplies, equipment, and products within warehouse. Pulls product for deliveries. Ensures the accuracy of Pella deliveries. Ensures all products are delivered to the customer within our time commitment, along with compliance to our quality standards. Assigned teams and tasks will vary based on business necessity.

Principal DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

Reads load lists, production schedule, customer or shipping instructions in order to determine items to be moved, gathered, or distributed.
Loads and unloads trucks, verifies load lists, and moves materials and items to storage, production, service, office or other designated areas. Drives the Pella delivery truck on assigned route if needed.
Sorts and places warehouse materials or items on racks, shelves, pallets or in bins according to predetermined sequence such as location, order number, size, type, style, color, or product code.
Assembles customer orders from the stock and places orders on pallets or shelves, marking the material with identifying information.
Notifies manager or coworkers of shortages, discrepancies or anticipated needs.
Conducts Pella product quality audits in accordance with the quality inspection process.
Performs cycle counts to verify accuracy of inventory information; maintains inventory records.
Arranges stock parts in specified sequence for assembly by other workers.
Uses computer to verify order information, such as expected receipt date, product type, color, or quantity.
Operates radio frequency scanners.
Drives/Operates material handling equipment (i.e. cherry picker, forklift, wheeled carts, etc.) upon certification.
Prepares parcels for mailing or third-party delivery service.
Works in a way that prevents damage to product.
Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.) and reporting any safety concerns to supervisor.
Promotes and facilitates continuous improvement activities in the department.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Must have a valid driver's license and be in compliance with company fleet safety policy. This is a safety sensitive position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Must have High School Diploma or GED and dependable work history. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Computer Skills

Familiarity with computers preferred. May be expected to develop proficiency in Pella proprietary software (i.e. OSC, OMS, etc.) and/or company email systems (Outlook).

Language and Communication Skills

Ability to read and comprehend simple instructions such as safety rules, short correspondence, memos and read unit labels. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-motivated, and have a demonstrated ability to follow assignments through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present a clean and neat physical appearance.

Reasoning Abilities

Ability to apply commonsense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

Ability to subtract two digit numb

02/15/2022

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

SUMMARY: This position is responsible for the sales of in-home residential window and door replacement. Involves 7 step in-home selling process; product demonstrations, project evaluation and measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the install is completed. Responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers. Expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts.
Keys to success include being able to effectively handle and resolve customer objections and being able to close sales in the home.

PRINCIPAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:

•Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment.

•Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.

•Responsible for creating self-generated leads to supplement customer base.

•Ensures quotes and orders are accurate and follows company sales processes.

•Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.

•Complies with company policies on pricing, product offering, installation, credit and collections.

•Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.

•Must be computer literate and able to use electronic software (PQM, MSOffice, ACE, etc.) to track, quote, sell and order products.

•Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.

•Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.

•Participates in various departmental and interdepartmental meetings or training as required.

Education and/or Experience
BS/BA, AA or Technical degree (or equivalent) and 2-4 years of successful in-home selling experience is preferred. Customer service or general business experience would also apply to this role. Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is desirable.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Condition of Employment: Pella Mountain West is committed to workforce diversity. Post-offer background check, MVR Check and drug screen required. Pella participates in E- Verify.
Equal Employment Opportunity: Pella Mountain West provides a working environment free of discrimination and harassment. Pella Mountain West treats all persons equally, regardless of race, color, s*x, religion, national origin, age or disability, as each is protected under federal law. Several states in which Pella Mountain West operates may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella Mountain West also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, s*xual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

View full job description and apply here: https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=D1F595EE15999A42F58E547EE88D70F5&session_nonce=52b3573c7d8d8169590b542ad0881e52

07/19/2021

Keep your home quieter with Pella Lifestyle Series windows.
Noise reducing windows work by slowing the transfer of sound waves, which makes them seem quieter. As sound waves travel through different materials, the waves can be absorbed, reflected or minimized.
Whether you live in a bustling big city or on a farm, miles away from your nearest neighbor, your windows and doors can help block out the noises that bother you.
CHOOSE LIFESTYLE FOR OUTSIDE NOISE REDUCTION

One of A Finer Touch Newest Projects featuring Pella’s popular Multi Slide and Bifold pass through window, both perfect ...
07/14/2021

One of A Finer Touch Newest Projects featuring Pella’s popular Multi Slide and Bifold pass through window, both perfect solutions for outdoor entertaining! 🥂
Design: Brian + Scott Design
Construction: AFT Construction
Photography: Jason Roehner + Dan Ryan

One of A Finer Touch Newest Projects featuring Pella’s popular Multi Slide and Bifold pass through window, both perfect solutions for outdoor entertaining! 🥂

Design: Brian + Scott Design
Construction: AFT Construction
Photography: Jason Roehner + Dan Ryan

Pella’s Innovation never ends! We’re bringing you NEW & IMPROVED OPTIONS YET AGAIN!- All-steel rollers for durable, long...
07/13/2021

Pella’s Innovation never ends! We’re bringing you NEW & IMPROVED OPTIONS YET AGAIN!
- All-steel rollers for durable, long lasting and smooth operation
- New Blinds between the glass option
- More panel options & sizes now available
Ask your sales rep for details!

Pella’s Innovation never ends! We’re bringing you NEW & IMPROVED OPTIONS YET AGAIN!

- All-steel rollers for durable, long lasting and smooth operation
- New Blinds between the glass option
- More panel options & sizes now available

Ask your sales rep for details!

What’s that old saying about ‘when one door closes, a window opens’ How about the other way around?We love that combo an...
07/08/2021

What’s that old saying about ‘when one door closes, a window opens’ How about the other way around?
We love that combo and those Pella Reserve Doors times five! The checkerboard marble tile is classic and a showstopper. Check out this great project! https://fal.cn/3gyx2
Design: Chris Loves Julia

What’s that old saying about ‘when one door closes, a window opens’ How about the other way around?

We love that combo and those Pella Reserve Doors times five! The checkerboard marble tile is classic and a showstopper. Check out this great project! https://fal.cn/3gyx2

Design: Chris Loves Julia

Made by Us and Designed By You!There are so many great projects that we’ve been a part of in 2021 and the fun has just s...
07/02/2021

Made by Us and Designed By You!
There are so many great projects that we’ve been a part of in 2021 and the fun has just started!
Thank you to all of our wonderful trade partners for making our windows and doors shine! DM us to share your photos of Pella projects.
Build: AFT Construction

Made by Us and Designed By You!

There are so many great projects that we’ve been a part of in 2021 and the fun has just started!

Thank you to all of our wonderful trade partners for making our windows and doors shine! DM us to share your photos of Pella projects.

Build: AFT Construction

Are you looking for minimalistic windows for your home? Check out this lakefront home that has a contemporary and modern...
06/30/2021

Are you looking for minimalistic windows for your home?
Check out this lakefront home that has a contemporary and modern aesthetic.
These photos have sure made a lasting impression on us! Share this if you agree! ❤️
Windows and Doors: Architect Series Contemporary

Address

374 American Avenue Suite 4
Jerome, ID
83338

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+12083241480

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