Staceys Creation Corner LLC

The intent of this policy is to recover all reasonable costs associated with customers canceling orders. This policy is not intended to contradict any local or national laws or regulations that might stipulate customers’ rights to cancel orders. If local or national laws prescribe conditions under which customers may cancel orders, those local or national laws shall prevail. Definitions:
MTS (mak

e to stock) products: MTS products are held in inventory. MTS maintains a list of all MTS products. Any product not on the list is an MTO product. MTO (made to order) products: MTO products are only made when a customer order requires the product. Policy:
Orders, once acknowledged by MSA, may not be canceled without express written authorization by MSA. If and when authorized, the following cancellation fees may apply:

Product Type Agreement Reached FEE
All Products Before None
MTS After 15%
MTO After 100%
Service Before Dispatch
After Dispatch 15%
100%

This order Cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgment from MSA but before shipment of goods or execution of services. Orders canceled after shipment will be treated as a “Return” with all applicable fees. Orders which are Refused at Delivery or addressed incorrectly due to customer payment address on file may be assessed an order cancellation fee, a restocking fee, and /or other applicable fees.