Frequently Asked Questions:
Can you come to my home to give me a free estimate? Simply call the office to schedule: 615-868-0202. When you are ready to accept the proposal and want to schedule, we require a signed copy in the office in order to do so first. How much lead time do you need? We are in high demand, so if you are planning your rennovation, plan at least 3 weeks in advance. If we are b
uying non "stock" materials, allow even more time. During the summer we are in high season, and if you need service before a major holiday, plan to reserve at least 4 weeks in advance. What do you require as a deposit? We require half payment at time of delivery of materials (for installation of new floors) & if we are sanding & finishing, we require half at onset. Both services require the full amount due at completion. If you ask to delay the final coat, payment is still due. We accept Visa, MasterCard & Discover. A lot depends on what is being done. In general, a good rule of thumb is to expect a wood delivery about a week or so before we install your new wood floor. This gives the wood time to acclimate to your environment, and will in most cases prevent warping issues down the road. If there is furniture in your room, allowing 2 days per room is a good estimate. What do I need to do to prepare ahead of time? While we move your furniture for you, we ask that you remove smaller knick-knacks, china, etc. in advance. You can cover up bookcases or built-ins. We use a dust free process, but nothing is 100% so! I may want to go "in stages," can you work with us like that? Yes, we can. The same lead times as described above apply, however. I'm not sure what is involved or what I want. What is a "pre-finished" product? If you are concerned about disruption and fumes, dust etc, a pre-finished hardwood may be your answer. Some advantages of a pre-finished product include being able to put your furniture right away. I've heard of the fumes that polyurethane present at application. Do you have an "eco-friendly" alternative? Yes, we can coat using a water-based top coat. Drying time is much quicker, too. Some people feel that oil-based poly is more durable if you have pets.
