Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win-win for all of us!
*No show = no goodies.* These treats are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please
reach out 2 days prior to your pickup time. Contactless pickup is available.
*Refunds.* I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter/decorating tip/specialty ingredients/packaging order has likely already been placed. But the good news - you get the treats!
*Delivery Clause.* All orders are pick-up only. Delivery can be an option if you live within 30 miles of the pick-up location with an additional fee of $1/mile. I love a good drive (bonus if that drive is past a Dunkin).
*Pickup Dates and Times.* Delivery and pick up times are set upon ordering. This is because other customers need their treat fix too! We have pickup dates to accommodate most schedules - so put that treat pickup in your calendar!
*Change Cutoff.* Decisions are tough! But we're here to help. Order changes on custom orders can be made until 2 weeks before pickup date. After that, all change requests will be under consideration and a small fee will apply.
*Inspiration.* Thanks tons for bringing those inspo pictures! They're just that - inspiring. Your goodies may not be perfect replicas - we'll try to keep it close.
*Covid Care.* We know that you can't control when you have come into contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your order for 2 weeks so you can stay home and rest.
*In a hurry?* While I can't accommodate all last-minute orders, I will make my best effort to do so. Orders placed with a turnaround time of under 5 days will require a rush fee of $25. This fee is for custom orders only and is not applicable to flash sales or preorders.
*Price Adjustments.* All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best-tasting treats to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).
*Product Photography.* Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your items in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
*Copycats.* Copyrighted images (think Star Wars and Peppa Pig) are protected, and I won't be able to replicate them baked goods (who wants cookie controversy, right?). We can make a similar color palette though - so let's talk!
*Pictures are worth a thousand words.* But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - items in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)
*Eenie Meenie Order Minimums.* (that didn't rhyme - I'm a baker not a poet). I require a minimum order of $25 for custom orders. Stay tuned for a popup shop announced on my page! Feel free to reach out, though - you may inspire me to bake the item you're craving for that week's flash sale.
*It's All Yours Now.* Once you pick up your order (thanks again, by the way), what happens to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.
*No Ghosts (I'm easily spooked).* To get your order juuust right, I'll need you to reply to my messages within 6 hours - otherwise, I may just have to wing it (I'm good at wingin' it - just ask my eyeliner). Questions for me? Please give me about 1 hour to reply - I'm usually covered in dough.
*Achoo! Allergies?* Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!
*Cottage Food Laws.* These items are made in a licensed home kitchen per the State of Maine. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but I have to say it. *tips cowboy hat* *straightens Sheriff pin*
*In Sickness and in Health.* While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.
