03/20/2023
Thank you for your review of our Smokies38 polycarbonate LED tubes. We're thrilled to hear that you found them to be great at light diffusion!
We apologize for the inconvenience you experienced with connecting your custom structure together using only the provided parts. We appreciate your resourcefulness in 3D printing a sleeve to make the connection tighter, and in creating custom pieces to reinforce the joints on other parts of the structure. We're always looking for ways to improve our products and will take your feedback into consideration.
Thank you again for your review and for choosing our Smokies38 tubes. Please let us know if there's anything else we can do to improve your experience with our products.
"We found the Smokies38 tubes to be great at light diffusion and were very pleased with them. We did have some trouble connecting our custom structure together with only the provided parts. The Aluminum base was about a .25" too large for the 1.5" pole, so we ended up 3D printing a sleeve to make th...