09/29/2026
We greatly value the opinions of our customers and we take them seriously. We do our best to make sure that your time with us is a good experience for you. We understand that we are human and therefore can not humanly satisfy everyones needs as they visit our cafe. We take to heart any complaints posted and we genuinely do our best to improve.
We want to clarify that YES! Sometimes we do freeze our foods over the weekend, since we are not open Sundays and Mondays, in order to preserve the freshness, which is recommended by the health department. That means our lentils and our foods that are made fresh are never frozen more than 2 or three days. We do not order pre-made Pakistani foods from a 2nd or 3rd party wholesaler and then heat them up and serve to you. Instead, we offer you healthier options, by making fresh batches of food that meet our sales needs.
To address the microwave usage we primarily use one microwave in the kitchen area and we had a large " to go " order that required us to use it for heating and keeping our freshly prepared meals warm while we were prepaing them for pick up. We were heating some foods in smaller portions to ensure they were heated thoroughly. While we were getting your food prepared we were also preparing someone else's.
Now I don't claim to understand the human pallette, human likes and dislikes. I truly am sorry for the flavor that you admitted to having. I'm sure that you believed thats what you were tasting and that those were genuine complaints. I am truly sorry for that experience but there are many explanations for why sometimes we taste what we taste. In this case we may never truly know why. However, I can honestly tell you that , that is the first time that we have ever heard of our lentils tasting freezer burned. It is very difficult for us to understand why you experienced that flavor since our Pakistani foods are frozen for only 2 or 3 days at the most if at all. I do hope though that this sheds some light onto how we prepare and serve our meals.
Although we value the freedom of speech and the honest complaints of customers we sincerely hope that our customers leaving a complaint or a compliment, leave an honest one and without assumptions. If, at anytime during your visit with us. you find yourself not satisfied with the food or service offered, please let us know right away so that we can correct the problem. Please don't wait until you have already paid and are leaving before saying something. The reason for our asking you if everything is OK, is for giving you the space to feel free to express your concerns. We often ask two or three separate times, which is true in this case. We most certainly would rather have the opportunity to correct what is wrong than to have you leave completely dissatisfied.
From our hearts to yours have a great day and we truly hope to see you soon. ๐๐โค๏ธ