Commercial Policy
RETURNS
We hope you love your Alzuleycha product, but we understand that sometimes expectation can be frustrated. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). Before you make a return you must email us at [email protected] to request a return authorization. Please include your order number, or receipt, and item(s) you wish to return. Returns delivered after 30 days and up to 60 days will be issued in the form store credit (gift card). To be eligible for a return, your item must be unused and in the same condition that you received it. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment. Please allow 1-2 weeks for your return to be processed. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. SHIPPING
To return your product please contact us. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. DAMAGED GOODS
If you have a problem with your order please contact us within 48 hours of receiving your order so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package or refuse the delivery all together. Please contacts us should you ever refuse a shipment.
