07/05/2021
DC Admin I
Williams-Sonoma, Inc. - Company Overview
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.
Shift:
1st Shift; Tuesday-Friday 10:00am-6:30pm, Saturday 9:00am-5:30pm
2nd Shift: Monday - Friday 4:00pm - 12:30am
PRIMARY FUNCTIONS:
• Communicate with retail partners on the placement of High-Profile Orders, tracking and scheduling delivery/returns/exchanges.
• Pull, review, and work the Inventory Accounting report.
• Assist with the completion of Certification of Insurance, Concierge Services, Department of Transportation, lnventory/Variance reporting
• Professional approach to all outbound/inbound calls related to customer orders for all brands.
• Assist with responses to emails received into our Hub inboxes.
• Establish and maintain business partner relationships with internal/external partners for the processing of High-Profile Orders and escalated customer orders.
• Utilize Williams Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
MINIMUM QUALIFICATIONS:
• Ability to multitask and be extremely detailed on all written and verbal communications/documentation.
• System knowledge preferred for HubWM, PKMS, CCU!, SanFran3, AMS, and WCC/OMS.
• Strong Microsoft Office knowledge - including Outlook, Excel and knowledge of how to process Certificate of Insurance.
• Strong customer service skills: ability to deescalate customer frustrations.
• Working knowledge of how to update and void Return Authorization Numbers.
• Working knowledge of how to create/update Return Orders.
• Working knowledge of Inventory accounting report (how to pull report and research, PCNURECON, PUDs, RESPU).
• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
• Ability to communicate to customers, coworkers and management in a professional and courteous manner.
• Working knowledge of how to process High Profile Customer Orders.
• Excellent attendance, and willingness to be part of a team - performing other duties as necessary.
COMPANY CULTURE AND BENEFITS:
We utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
• Medical
• Dental
• Vision
• 401K
• Life Insurance
• AD&D Insurance
• Health Care/Dependent Care Flexible Spending Account
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
At this time, we are not accepting referrals from third party recruiting agencies for this position.
This position is not eligible for visa sponsorship.
