These terms and conditions (“Conditions”) will apply to the purchase of the services by you (“Customer” or “you”). We are Rent a Nick Handyman Services in England whose registered office is at 4 Hamilton Close, Brighton, BN41 2WY with email address [email protected] telephone number (07789 683487); (“Supplier” or “us” or “we”). These are the terms on which we will provide all Services to you. By ordering any of the Services, you agree to be bound by these Conditions. INTERPRETATION
“Consumer” means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
“Contract” means the legally-binding agreement between you and us for the supply of the Services.
“Order” means the Customer's order for the Services from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation.
“Services” means the services of the description set out in the Order. SERVICES
GENERAL
In order to provide the Services, and on confirmation of your Order, we will provide a specialist handyman (Rent a Nick Handyman Service) to provide the Services in terms of the accepted Order. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation/Order, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation/Order; however, time shall not be of the essence in the performance of our obligations. All of these Conditions apply to the supply of any goods as well as Services unless we specify otherwise. BOOKING TERMS
When you make a booking enquiry by phone/email/Facebook or Yell.com, you will be required to acknowledge that you have read and understood these Conditions. Once the time and date for an appointment has been agreed on and our availability has been confirmed, you will be given a one-hour arrival window. Any cancellations or changes to bookings with regard to date and time must be made at least 24 hours in advance; otherwise, a cancellation fee of £30.00 applies. You have the responsibility to make sure that our office has been notified with a clear statement (in writing) and is aware of any changes. Any date(s) mentioned in estimates/quotes either in writing or over the phone are estimated dates only and we shall not be in breach of this agreement for failing to start or finish work by any date given in estimates/quotes. If the Services requested prove to take longer than estimated/quoted due to unforeseen events, you will be charged accordingly at a cost that is first confirmed with you. Unless the amended cost is confirmed, we will not proceed with the Services. Once the Services are completed, the Rent a Nick Handyman will ask you to assess the Services carried out and sign the work report, thus accepting that the job has been done to standard and indicating receipt of goods/materials purchased. The work report should not be treated as an invoice. The Rent a Nick Handyman office issues an official invoice, which is sent to you via email/post, as agreed within 24 hours from completion of the works. Some of the Services we offer might require a site visit to be carried out prior to the provision of the Services. If such a site visit is required, we will let you know when you make your initial enquiry and will arrange a mutually convenient time for a Rent a Nick Handyman estimator to visit the property where the Services are required to be carried out. MATERIALS
At the time the Rent a Nick Handyman performs the Services, he/she may not have all the materials he/she needs. In this case, we may need to purchase materials. If materials are available at local suppliers, then the Rent a Nick Handyman will travel to the supplier, purchase materials and return to the property to continue the Services. If the materials are not available from a local supplier, the Rent a Nick Handyman will order the required materials and return on another occasion to continue to perform the Services. An administration charge of 10% will be applied to the purchase and or order of any material in terms of this 3. Parts/materials required to undertake your job will be added to your bill with a mark-up of 20% in addition to the administrative charge. We accept no liability with respect to faulty parts/materials. If the part is found to be faulty during fitting, the Rent a Nick Handyman will exchange the materials/part, however if the fault becomes visible after the job has been completed, and should you require further visit for replacement, additional labour cost will be charged to you. If parts or materials are supplied by the you and Rent a Nick Handyman deems that those parts are not suitable, we reserve the right not to install or use the incorrect materials or parts. We accept no liability in respect of late or non-delivery of materials by any third party in respect of this 3. CUSTOMER RESPONSIBILITIES
You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed). Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you. You will be responsible (at your own cost) for preparing the property for the supply of the Services, where necessary, making safe any appliances or equipment, removing (if you are able to) any items from the areas in the property where the Rent a Nick Handyman will be performing the Services, covering any items, furniture or fittings which you will not be moving, to protect them from dust or dirt, as well as for securing or removing any valuables, breakables or sentimental items by the date and time when Rent a Nick Handyman is due to commence the works. If you wish for us to carry out the protection and cover of your furniture etc, the Rent a Nick Handyman will charge an additional fee to carry out those works which will be added to the final bill. You shall provide at your expense, clear access to the work area, all necessary electricity/water supplies that might be required to enable the operative to carry out the work. Additional charges might apply otherwise. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section. BASIS OF PROVISION OF SERVICES
The description of the Services on our page, flyers or other form of advertisement do not constitute a contractual offer to provide the Services. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay. A Contract will be formed for the Services ordered, only upon us sending an email to you saying that the Order has been accepted or, if earlier, weprovide the Services to you. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 15 days from its date, unless we expressly withdraw it at an earlier time. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed
