25/10/2026
Warning to other businesses who use Sum Up.
I’ve just discovered that all the card payments for the week have not been sent to my designated bank account.
Without my permission, Sum Up created a Business bank account, in my name, and diverted the payments into that account.
There was meant to be an email sent out, giving Sum Up customers the choice to remain with their designated bank account. This was never sent to me.
I’ve spent 1.5hrs on texts, getting it changed back. The operator tried to make me change all the settings back, but if you refuse, they will do it.
I suspect that this is illegal practise by a bank.